Accessibility Statement
Last updated: 28 May 2026
Our Commitment
MBANC — a division of Mortgage Bank of California Inc. (NMLS #38232) — is committed to ensuring that the mbanc.com website is accessible to all visitors, including those with disabilities. We work to provide an inclusive borrowing experience that meets the needs of self-employed business owners, real estate investors, foreign-national buyers, and all the other communities we serve.
Conformance Standard
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities, including visual, auditory, motor, and cognitive impairments.
Measures Taken
MBANC takes the following measures to ensure accessibility of mbanc.com:
- Semantic HTML structure with proper heading hierarchy (H1 → H2 → H3)
- Alt text on functional images; decorative images marked appropriately
- Color contrast ratios meeting WCAG 2.1 AA minimums (4.5:1 for body text, 3:1 for large text and UI components)
- Keyboard navigation support across primary navigation, forms, and interactive elements
- Visible focus indicators on all interactive elements
- Form labels properly associated with inputs; error messages programmatically linked
- Click-to-call telephone links and accessible application forms
- Compatibility with screen reader assistive technologies (NVDA, VoiceOver, JAWS)
Ongoing Effort
Web accessibility is an evolving practice. MBANC audits accessibility periodically using automated tools (axe DevTools, WAVE, Lighthouse Accessibility) and welcomes user feedback to identify issues we may have missed.
Limitations and Alternatives
Despite our best efforts, some content on mbanc.com may not yet be fully accessible. We are working to remediate identified issues. If you encounter content that is not accessible, or if you need information from mbanc.com in an alternative format, please contact us using the methods below — we will provide the information promptly and at no cost.
Feedback and Accommodation Requests
We welcome feedback on the accessibility of mbanc.com. Please let us know if you encounter accessibility barriers or need an accommodation:
- Phone: (844) 918-1886 (8am–11pm ET, 7 days a week)
- Email: accessibility@mbanc.com
- Mail: MBANC Accessibility, Mortgage Bank of California Inc., 101 S Plaza Real, Suite 203, Boca Raton, FL 33432
We aim to respond to accessibility feedback within 5 business days and to resolve accessibility issues within 30 business days.
Equal Housing
MBANC is an Equal Housing Lender. We do not discriminate on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to contract), receipt of income from any public assistance program, or the good-faith exercise of any right under the Consumer Credit Protection Act. NMLS #38232.
